Privacy Policy | Black Star SEO

1. Person in charge of personal information

Black Star SEO is responsible for the personal information it holds. The person in charge of protecting personal information is Stanley, founder. For any question or request: info@blackstarseo.com, 514-437-0197, 6553 Rue de la Roche, Montréal, QC H2A 2E2, Canada.

2. Information we collect

Contact details: name, email, phone number, business name and website.
What you tell us through our form, by email or by phone.
Technical data: IP address, device and browser type, pages visited. Google Analytics data is collected only if you accept it.

3. How we collect it

Through our website form, our email and phone conversations and, with your consent, analytics cookies.

4. Why we use it

To answer your requests and prepare your free concept or audit.
To deliver our services (websites, care plans, AI receptionist) and bill you.
To follow up and, with your consent, send you offers.
To improve our site, if you accepted analytics cookies.
To meet our legal obligations.

5. Request form

When you fill in our form, your request is emailed to us and a copy is kept on our secure hosting. We use it only to answer you. We don’t add you to any mailing list and we don’t send automated text messages. We never sell or rent your details.

6. Cookies and analytics

Google Analytics loads only if you click "Accept" in the banner. You can change your mind at any time with the "Cookie settings" link at the bottom of every page. Details in our cookie policy.

7. Service providers and storage outside Quebec

We use two providers: our web and email host (Hostinger), and Google Analytics, only if you accept it. These providers may store information outside Quebec, including in the United States and Europe. We make sure they offer adequate protection, and we never sell your information.

8. Retention and security

We keep your information only as long as needed for the purposes above and to meet legal obligations (for example, accounting records), then destroy or anonymize it. We take reasonable measures to protect it, but no transmission over the Internet is 100% secure.

9. Your rights

You can ask to access, correct, remove or transfer your information, and withdraw your consent at any time. Email info@blackstarseo.com: we answer within 30 days. If you are not satisfied, you can file a complaint with the Commission d’accès à l’information du Québec.

10. Minors

Our services are for people 18 and older. We do not knowingly collect information about minors.

11. Changes

We may update this policy. The date at the top of the page will change when we do.